Contact Us

Customer Information Services
(HRSD/HRUBS)

         757-460-2491 (HRSD/HRUBS Customer Service)
         OR toll-free: 1-888-ASK HRUBS (1-888-275-4782)
         ASK@hrsd.com

Customer Service Building
(HRSD/HRUBS)

         1434 Air Rail Avenue
         Virginia Beach, VA 23455

Mail payments to
         HRSD/HRUBS
         P.O. Box 71092
         Charlotte, NC 28272-1092

Customer Service Mailing Address
(Correspondence only)

         HRSD/HRUBS
         P.O. Box 5912
         Virginia Beach, VA 23471-0912

HRSD Main Office
         1434 Air Rail Avenue
         Virginia Beach, VA 23455
         757-460-2261

Mailing Address
         HRSD
         P.O. Box 5911
         Virginia Beach, VA 23471-0911

After-Hours HRSD Emergencies and Odor Complaints
         Peninsula: 757-874-3979
         South Hampton Roads: 757-460-3200
         Middle Peninsula: 1-877-261-8411

For local sewer issues:
During Business Hours
After Business Hours
Chesapeake
757-382-6352
757-382-3550
Hampton
757-727-8311
757-727-8311
Newport News
757-933-2311
757-926-8195
Norfolk
757-823-1000
757-823-1000
Poquoson
757-868-3590
757-868-3501
Portsmouth
757-393-8524
757-393-8561
Suffolk
757-514-7000
757-514-7000
Virginia Beach
757-385-1400
757-385-3111
Williamsburg
757-220-6140
757-220-6196
Gloucester
804-693-4044
804-693-3890
Isle of Wight
757-365-6284
757-357-2151
James City
757-229-7421
757-566-0112
King William
877-261-8411
877-261-8411
Matthews
877-261-8411
877-261-8411
Middlesex
877-261-8411
877-261-8411
Urbanna
877-261-8411
877-261-8411
West Point
804-843-2582
804-843-2582
York
757-890-3752
757-890-3773


HRSD does not provide your drinking water. If you have a water meter or pipeline emergency, please call the number for your locality listed below:

Cities

Counties

Chesapeake - (757) 382-3550 Gloucester - (804) 693-3890
Hampton - (757) 234-4800 Isle of Wight - (757) 357-2151
Newport News - (757) 234-4800 James City - (757) 566-0112 or (757) 234-4800
Norfolk - (757) 823-1000 King and Queen
Poquoson - (757) 234-4800 King William - (804) 769-0999
Portsmouth - (757) 393-8561 Mathews
Suffolk - (757) 514-7000 Middlesex
Virginia Beach - (757) 385-3111 York - (757) 890-3773 or (757) 234-4800
Williamsburg - (757) 220-6196  


HRSD does not collect trash. Please call the number for your locality listed below:

For trash collection contact:  
Chesapeake
757-382-2489
Hampton
757-727-8311
Newport News
757-933-2311
Norfolk
757-441-5813
Portsmouth
757-393-8663
Smithfield
757-357-7815
Suffolk
757-514-7630
Virginia Beach
757-385-4650
Williamsburg
757-220-6140
James City
757-253-6808
York
757-890-3780


Directions to HRSD Main Office Complex

From I-64:

  • Take Exit 282 toward CHESAPEAKE BAY/BRIDGE - TUNNEL. 
  • Merge onto VA-166 N/NORTHAMPTON BLVD/US-13 N. (Travel about 1 mile.)
  • Turn LEFT onto BAKER RD. (A Hardee's is on the left corner.)
  • Turn LEFT onto THURSTON AVE. 
  • Turn RIGHT onto AIR RAIL AVE. (Travel 0.14 miles.)
  • The HRSD office complex is on the right.

Key Contacts

Accounts Payable
         757-460-7205
         accountspayable@hrsd.com
         e-mail invoices to:ap@hrsd.com

Bill Inquiries
         757-460-2491 (in Hampton Roads)
         OR toll-free: 1-888-ASK HRUBS (1-888-275-4782)
         Ask@hrsd.com

Commission Secretary
         757-460-7003
         jcascio@hrsd.com 

Customer Service
         757-460-2491 (in Hampton Roads)
         OR toll-free: 1-888-ASK HRUBS (1-888-275-4782)
         Ask@hrsd.com

Engineering Department
         Director of Engineering
         757-460-7012
         bhusselbee@hrsd.com

         Chief of Design & Construction - North Shore
         757-833-7483
         dcooley@hrsd.com

         Chief of Design & Construction - South Shore
         757-460-4227
         ghart@hrsd.com

         Chief of Planning & Analysis
         757-318-4335
         jbernas@hrsd.com

Financial Reporting
         757-460-7215
         finance@hrsd.com

General Manager
         757-460-4242
         ehenifin@hrsd.com

Human Resources
         757-460-7303
         recruit@hrsd.com 

Insurance 
         757-460-7215
         finance@hrsd.com

Middle Peninsula
         804-843-2582
         dstallard@hrsd.com

         Matthews, King William and Urbanna
         1-877-261-8411

         West Point
         804-843-2582

Nutri-Green® Biosolids
         757-460-4270
         rbowen@hrsd.com

Procurement
         757-460-7313
         satienza@hrsd.com

Public Information
         757-460-7056
         writeus@hrsd.com

Tours
         757-460-7056
         writeus@hrsd.com

Water Quality Department
         Director of Water Quality
         757-460-7004
         directorwq@hrsd.com

         Chief of Central Environmental Laboratory
         757-460-7004
         phogg@hrsd.com

         Chief of Pretreatment & Pollution Prevention
         757-460-7045
         chiefp3@hrsd.com

         Chief of Technical Services Division
         757-460-7004
         chieftsd@hrsd.com

         Water Reuse
         757-460-4244
         kparker@hrsd.com

To reach other HRSD offices from 8:00 a.m. to 4:30 p.m. please call 757-460-2261.

 

HRSD © 2013
bluespacer
Main Office: 1434 Air Rail Avenue,

Virginia Beach, VA 23455
or P.O. Box 5911, Virginia Beach VA 23471-0911 bluespacer

Phone: 757.460.2261