Contact Us
Customer Information Services
(HRSD/HRUBS)
ASK@hrsd.com
757-460-2491 (HRSD/HRUBS Customer Service)
OR toll-free: 1-888-ASK HRUBS (1-888-275-4782)
Customer Service Building
(HRSD/HRUBS)
1440 Air Rail Avenue
Virginia Beach, VA 23455
Mail payments to
HRSD/HRUBS
P.O. Box 71092
Charlotte, NC 28272-1092
Customer Service Mailing Address
(Correspondence only)
HRSD/HRUBS
P.O. Box 5912
Virginia Beach, VA 23471-0912
HRSD Main Office
1434 Air Rail Avenue
Virginia Beach, VA 23455
757-460-2261
Mailing Address
HRSD
P.O. Box 5911
Virginia Beach, VA 23471-0911
After-Hours HRSD Emergencies and Odor Complaints
Peninsula: 757-874-3979
South Hampton Roads: 757-460-3200
Middle Peninsula: 1-877-261-8411
| For local sewer issues: | During Business Hours |
After Business Hours |
| Chesapeake | 757-382-6352 |
757-382-3550 |
| Hampton | 757-727-8311 |
757-727-8311 |
| Newport News | 757-269-2700 |
757-247-2500 |
| Norfolk | 757-823-1000 |
757-823-1000 |
| Poquoson | 757-868-3590 |
757-868-3501 |
| Portsmouth | 757-393-8561 |
757-393-8561 |
| Suffolk | 757-514-7000 |
757-514-7000 |
| Virginia Beach | 757-385-1400 |
757-385-3111 |
| Williamsburg | 757-220-6140 |
757-220-6196 |
| Gloucester | 804-693-4044 |
804-693-3890 |
| Isle of Wight | 757-365-6284 |
757-357-2151 |
| James City | 757-229-7421 |
757-566-0112 |
| King William | 804-769-0999 |
|
| Middlesex | 804-758-2779 |
|
| York | 757-890-3773 |
757-890-3773 |
HRSD does not provide your drinking water. If you have a water meter or pipeline emergency, please call the number for your locality listed below:
HRSD does not collect trash. Please call the number for your locality listed below:
| For trash collection contact: | |
| Chesapeake | 757-382-2489 |
| Hampton | 757-727-8311 |
| Newport News | 757-269-2700 |
| Norfolk | 757-441-5813 |
| Portsmouth | 757-393-8663 |
| Smithfield | 757-357-7815 |
| Suffolk | 757-514-7636 |
| Virginia Beach | 757-385-4650 |
| Williamsburg | 757-220-6140 |
| James City | 757-253-6808 |
| York | 757-890-3780 |
Directions to HRSD Main Office Complex
From I-64:
- Take Exit 282 toward CHESAPEAKE BAY/BRIDGE - TUNNEL.
- Merge onto VA-166 N/NORTHAMPTON BLVD/US-13 N. (Travel about 1 mile.)
- Turn LEFT onto BAKER RD. (A Hardee's is on the left corner.)
- Turn LEFT onto THURSTON AVE.
- Turn RIGHT onto AIR RAIL AVE. (Travel 0.14 miles.)
- The HRSD office complex is on the right.
Key Contacts
Accounts Payable
accountspayable@hrsd.com
757-460-7205
e-mail invoices to:ap@hrsd.com
Bill Inquiries
Ask@hrsd.com
757-460-2491 (in Hampton Roads)
OR toll-free: 1-888-ASK HRUBS (1-888-275-4782)
Commission Secretary
jheilman@hrsd.com
757-460-7003
Customer Service
Ask@hrsd.com
757-460-2491 (in Hampton Roads)
OR toll-free: 1-888-ASK HRUBS (1-888-275-4782)
Engineering Department
Director of Engineering
bhusselbee@hrsd.com
757-460-7012
Chief of Design & Construction - North Shore
dcooley@hrsd.com
757-833-7483
Chief of Design & Construction - South Shore
ghart@hrsd.com
757-460-4227
Chief of Planning & Analysis
jbernas@hrsd.com
757-318-4335
Financial Reporting
finance@hrsd.com
757-460-7215
General Manager
ehenifin@hrsd.com
757-460-4242
Human Resources
recruit@hrsd.com
757-460-7303
Insurance
finance@hrsd.com
757-460-7215
Middle Peninsula
dstallard@hrsd.com
804-843-2582
Matthews, King William and West Point
1-877-261-8411
804-843-2582
Nutri-Green® Biosolids
rbowen@hrsd.com
757-460-4270
Procurement
satienza@hrsd.com
757-460-7313
Public Information
writeus@hrsd.com
757-460-7056
Tours
writeus@hrsd.com
757-460-7056
Water Quality Department
Director of Water Quality
directorwq@hrsd.com
757-460-7004
Chief of Central Environmental Laboratory
phogg@hrsd.com
757-460-7004
Chief of Pretreatment & Pollution Prevention
chiefp3@hrsd.com
757-460-7045
Chief of Technical Services Division
chieftsd@hrsd.com
757-460-7004
Water Reuse
kparker@hrsd.com
757-460-4244
To reach other HRSD offices from 8:00 a.m. to 4:30 p.m. please call 757-460-2261.
Main Office: 1434 Air Rail Avenue, Virginia Beach, VA 23455 or P.O. Box 5911, Virginia Beach VA 23471-0911 Phone: 757.460.2261