Customer Inquiries

If you have questions regarding your account we suggest you send an e-mail to If you prefer to call, the best times are Wednesday, Thursday, or Friday from 9:00 a.m. to 11:30 a.m. or from 2:00 p.m. to 4:30 p.m., when our call volume is typically lower. We deeply regret that some customers may experience difficulties in reaching us due to our high call volume.

Representatives from Customer Care are available Monday through Friday, 8:00 a.m. to 4:30 p.m. HRSD offices are closed on state holidays.

  • Phone Numbers
    To access our 24-hour Interactive Voice Response System call:
    757-460-2491 (in Hampton Roads)
    OR toll-free:
    1-888-ASK-HRUBS (1-888-275-4782).
HRSD © 2013
Main Office: 1434 Air Rail Avenue,

Virginia Beach, VA 23455
or P.O. Box 5911, Virginia Beach VA 23471-0911 bluespacer

Phone: 757.460.2261