If you have questions regarding your account we suggest you send an e-mail to email@example.com. If you prefer to call, the best times are Wednesday, Thursday, or Friday from 9:00 a.m. to 11:30 a.m. or from 2:00 p.m. to 4:30 p.m., when our call volume is typically lower. We deeply regret that some customers may experience difficulties in reaching us due to our high call volume.
Representatives from Customer Care are available Monday through Friday, 8:00 a.m. to 4:30 p.m. HRSD offices are closed on state holidays.
- Phone Numbers
To access our 24-hour Interactive Voice Response System call:
757-460-2491 (in Hampton Roads)
- E-mail Us
You can send email to firstname.lastname@example.org.