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H2O Program

Help to Others (H2O) provides financial relief to those who can't pay their public utility bills and may lose water service. The program provides temporary assistance when a personal crisis such as death of a spouse, disability, or sudden loss of income prevents payment of water and sewer bills.

H2O is a community-based program that relies on donations. All proceeds are used to help families or individuals in need. Donations can be mailed to:

H2O Program
Hampton Roads Sanitation District
P. O. Box 5917
Virginia Beach, VA 23471-0917

The Hampton Roads Planning District Commission coordinates the H2O Program in regional cooperation with HRSD, local public utilities, and social service providers. Each locality has a designated social service provider to accept applications for assistance and ensure that applicants meet eligibility requirements. To be eligible, applicants must:

• Be in danger of losing residential water service.
• Demonstrate a personal or family crisis that prevents payment of the public utility bill.
• Assume some responsibility for partial payment of the bill, if possible.
• Agree to participate in an education program, such as financial counseling or water conservation, as recommended by the social service provider.
• Have wastewater treatment provided by HRSD or water provided by a participating local utility in:

  Chesapeake
  Gloucester County
  Hampton
  Isle of Wight County
  James City County
  Newport News
  Norfolk
  Poquoson
  Portsmouth
  Southampton County (757) 653-3015
  Smithfield
  Suffolk
  Virginia Beach
  Williamsburg
  Windsor
  York County

H2O provides up to $250 one time in a 12-month period to pay public utilities. Eligible applicants should contact their local water utility above for more information.

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