Information Services Department

Answering ratepayers’ questions, sending bills and posting payments are all the work of the Customer Information Services Division.  HRSD offers municipalities our Hampton Roads Utility Billing Service (HRUBS).  HRUBS currently provides bi-monthly bill printing and payment processing at no cost to participating municipalities. Those localities that desire more frequent billing pay a small fee to cover postage and handling. Instead of receiving multiple bills, customers receive one bill through HRUBS.  

The Information Technology Division is responsible for HRSD’s information infrastructure (including supporting software) planning, operation, maintenance and overall management.

Points of contact are available as you click on the division links. The Information Services Administrative Coordinator, Tracy Harris, may be reached at 757-460-7274 or tharris@hrsd.com.