Payment Locations

If you have questions regarding your account we suggest you send an e-mail to ask@hrsd.com. If you prefer to call, the best times are Wednesday, Thursday, or Friday from 9:00 a.m. to 11:30 a.m. or from 2:00 p.m. to 4:30 p.m., when our call volume is typically lower. We deeply regret that some customers may experience difficulties in reaching us due to our high call volume.

HRSD CUSTOMER CARE CENTER
Monday - Friday: 8:00 a.m. - 4:30 p.m.
1434 Air Rail Avenue
Virginia Beach, VA 23455
757.460.2491



CHESAPEAKE PAYMENT LOCATIONS +

City of Chesapeake
Monday Friday: 8:30 a.m. - 5:00 p.m.
757.382.6352

City Treasurer's Office
City Hall Building, 1st floor
Monday - Friday: 8:00 a.m. - 5:00 p.m. (this location only)
306 Cedar Road
Chesapeake, VA 23322

South Norfolk Office *
1205 20th Street
Chesapeake, VA 23324

Western Branch Office *
2808 Taylor Road
Chesapeake, VA 23321

Deep Creek Office *
824 Old George Washington Highway N.
Chesapeake, VA 23323

Chesapeake Public Utilities Department - Customer Service
City Hall Building, 2nd floor
306 Cedar Road
Chesapeake, VA 23322

* Cash is not accepted at these payment locations; checks or money orders only.

JAMES CITY COUNTY PAYMENT LOCATIONS +

James City Service Authority
Monday - Friday: 8:00 a.m. - 5:00 p.m.
757.253.6800

Main Office
119 Tewning Road
Williamsburg, VA 23188

Satellite Office
3127 Forge Road
Toano, VA 23168
757.564.2160

County Government Center
Treasurer's Office
101-B Mounts Bay Road
Williamsburg, VA 23185

NEWPORT NEWS PAYMENT LOCATIONS +

Newport News Waterworks Offices
Monday Friday: 8:00 a.m. - 5:00 p.m.
757.926.1000

700 Town Center
Newport News, VA 23606

Newport News City Treasurers Office
2400 Washington Avenue
Newport News, VA 23607

NORFOLK PAYMENT LOCATIONS +

Norfolk Utilities Office
Monday - Friday: 7:30 a.m. - 4:30 p.m.
757.664.6700

Department of Utilities
401 Monticello Avenue
Norfolk, VA 23510

Drop Box Locations
Berkley Neighborhood Service Center
925 S. Main Street
Norfolk, VA 23523

Fishermans Road Fire Station
1425 Fishermans Road
Norfolk, VA 23510

Norview Community Center
6380 Sewell's Point Road
Norfolk, VA 23510

Old Dominion Fire Stations
1211 W. 43rd Street
Norfolk, VA 23508

Poplar Hall Drive Fire Station
5909 Polar Hall Drive
Norfolk, VA 23502

Thole Street Fire Station
115 Thole Street Norfolk, VA 23505

Norfolk City Hall
Monday - Friday: 8:30 a.m. - 4:30 p.m.

810 Union Street
Norfolk, VA 23510

SMITHFIELD PAYMENT LOCATIONS +

Town of Smithfield
Monday - Friday: 9:00 a.m. - 5:00 p.m.
757.365.4200

Town Hall Building
Town of Smithfield, Water Department
310 Institute Street
Smithfield, VA 23430

SUFFOLK PAYMENT LOCATIONS +

Suffolk Public Utilities
Monday - Friday: 8:30 a.m. - 5:00 p.m.
757.514.7000

442 W. Washington Street
Suffolk, VA 23434



HRSD © 2013
bluespacer
Main Office: 1434 Air Rail Avenue,

Virginia Beach, VA 23455
or P.O. Box 5911, Virginia Beach VA 23471-0911 bluespacer

Phone: 757.460.2261