Payment Locations

If you have questions regarding your account we suggest you send an e-mail toAsk@hrsd.com. If you prefer to telephone, the best times are Wednesday, Thursday, or Friday from 9:00 a.m. to 11:30 a.m. or from 2:00 p.m. to 4:30 p.m., when our call volume is typically lower. We deeply regret that some customers may experience difficulties in reaching us due to our high call volume.

  • HRSD CUSTOMER INFORMATION SERVICES OFFICE
    Monday – Friday, 8:00 a.m. – 4:30 p.m.
    (757) 460-2491
    • 1434 Air Rail Avenue
      Virginia Beach, VA 23455

  • NEWPORT NEWS WATERWORKS OFFICES
    Monday – Friday, 8:00 a.m. - 5:00 p.m.
    (757) 926-1000
    • 700 Town Center
      Newport News, VA 23606

    • Newport News City Treasurers Office
      2400 Washington Avenue
      Newport News, VA 23607
  • JAMES CITY SERVICE AUTHORITY
    Monday - Friday, 8:00 a.m. - 5:00 p.m.
    (757) 253-6800
    • 119 Tewning Road
      Williamsburg, VA 23188

    • County Government Center
      Treasurer's Office
      101-B Mounts Bay Road
      Williamsburg, VA 23185

    • Satellite Office
      (757) 564–2160
      3127 Forge Road
      Toano, VA 23168

  • NORFOLK UTILITIES OFFICE
    Monday – Friday, 7:30 a.m. - 4:30 p.m.
    (757) 664-6700
    • Department of Utilities
      400 Granby Street
      Norfolk, VA 23510

    • Drop Box Locations
      • Old Dominion Fire Station
        1211 W. 43rd Street
        Norfolk, VA 23508
      • Thole Street Fire Station
        115 Thole Street
        Norfolk, VA 23505
      • Poplar Hall Drive Fire Station
        5909 Poplar Hall Drive
        Norfolk, VA 23502
      • Berkley Neighborhood Service Center
        925 S. Main Street
        Norfolk, VA 23523
      • Fishermans Road Fire Station
        1425 Fishermans Road
        Norfolk, VA 23510
      • Norview Community Center
        6380 Sewell's Point Road
        Norfolk, VA 23510

  • SUFFOLK PUBLIC UTILITIES
    Monday – Friday, 8:30 a.m. - 5:00 p.m.
    (757) 514-7000
    • Holland Plaza
      1258 Holland Rd
      Suffolk, VA 23434

  • TOWN OF SMITHFIELD
    Monday – Friday, 9:00 a.m. - 5:00 p.m.
    (757) 365-4200
    • Town Hall Building
      Town of Smithfield, Water Department
      310 Institute Street
      Smithfield, VA 23430

  • CITY OF CHESAPEAKE
    Monday – Friday, 8:30 a.m. - 5:00 p.m.
    (757) 382-6352
    • Chesapeake City Treasurer's Office
      • City Hall Building, 1st floor
        Monday - Friday, 8:00 a.m. - 5:00 p.m. (this location only)
        306 Cedar Road
        Chesapeake, VA 23322
      • South Norfolk Office
        1205 20th Street
        Chesapeake, VA 23324
      • Western Branch Office
        2808 Taylor Road
        Chesapeake, VA 23321
      • Deep Creek Office
        824 Old George Washington Highway N.
        Chesapeake, VA 23323

    • Chesapeake Public Utilities Department - Customer Service
      • City Hall Building, 2nd floor
        306 Cedar Road
        Chesapeake, VA 23322
HRSD © 2013
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Main Office: 1434 Air Rail Avenue,

Virginia Beach, VA 23455
or P.O. Box 5911, Virginia Beach VA 23471-0911 bluespacer

Phone: 757.460.2261