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Payment Methods

SPECIAL NOTE: HRSD has implemented a new billing system, which required us to assign new account numbers to our customers. Please check your current bill for your NEW ACCOUNT NUMBER. This is the number you should use when making electronic payments or inquiring about your account.

We apologize for any inconveniences caused by the launching of our new system. These include delays in sending some bills and an inability to draft some AutoPay accounts. We now ask that all AutoPay customers make their payments on our Web site or by mail. Any late fees or finance charges incurred due to delayed drafts will be waived.

Thank you for your patience and understanding as we implement our new system. If you have questions regarding your account we suggest you send an e-mail to customerinquiry@hrsd.com. If you prefer to telephone, the best times are Wednesday, Thursday, or Friday from 9:00 a.m. to 11:30 a.m. or from 2:00 p.m. to 4:30 p.m., when our call volume is typically lower. We deeply regret that some customers may experience difficulties in reaching us due to our high call volume.

Customers may pay HRSD and HRUBS bills by:

• Electronic payment from your financial institution account (no fee)
  Please allow up to 2 business days for payment to post to your HRSD / HRUBS account.
  
  • Single Payment
    
  • Enrollment/Enrolled Payment
    
    
• Mail check or money order (PAYMENTS ONLY - not for correspondence)
  • HRSD
    P.O. Box 1651
    Norfolk, VA 23501-1651
    
    
• Third party bill pay services
   Please allow up to 3 business days for payment to post to your HRSD / HRUBS account.
  • HRSD can receive electronic payments from most banks and other 3rd party bill pay services.
    (e.g. Checkfree, Metavante, Avista, etc.)
    
    
• Credit / debit card through Official Payments Corporation (convenience fee)
  Please allow up to 3 business days for payment to post to your HRSD / HRUBS account.
  • Internet - Official Payments. Link opens a new window. Enter jurisdiction code 1078.
  • Telephone - Official Payments 1-800-272-9829. Select option 3. Enter jurisdiction code 1078.
    
    
• Cash, check, or money order - In person (see Payment Locations)

If your water service needs to be restored after payment is made, please contact HRSD Customer Information Services at customerinquiry@hrsd.com or 757-460-2491 during business hours (M - F, 8:00am - 4:30pm).

 

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