A Message from our General Manager

The public health emergency we are under due to the COVID-19 pandemic makes the services provided by HRSD even more vital to protecting our communities. Effective wastewater treatment remains critical to reducing public health threats that come from waterborne diseases.

We at HRSD remain on the job, fully maintaining operations throughout the region to protect our communities, affirming our commitment to serving the 1.8 million people of southeastern Virginia who rely upon us to effectively treat more than 150 million gallons of wastewater daily. Field crews also continue to manage emergencies as they arise to ensure reliable, continuous wastewater service.

While our payment lobby remains open to accept payments, we encourage all customers to consider making payments by phone, mail or online to limit potential exposure and spread of COVID-19.

Please continue to do your part to reduce the spread of COVID-19 by staying home if you feel ill, maintaining the recommended social distancing and frequently washing your hands for at least 20 seconds.

For more information regarding COVID-19 and wastewater treatment, please take a moment to review our FAQs.

Ted Henifin
General Manager