HRSD has received $8.7 million in funding through the federal Coronavirus Aid, Relief and Economic Security (CARES) Act program to help customers faced with past due utility bills due to COVID-19-related financial hardships. Funds will be provided on a first come, first served basis using this application process which ends on January 29, 2021.

Funding is limited to past due balances from March 1, 2020 through December 30, 2020 - and this is for water and wastewater charges only. All HRSD late fees, interest, and penalty charges will be waived in recognition of your financial hardship, and those charges will be removed from your HRSD wastewater treatment balance during this March 1 through December 30 timeframe.

HRSD will make every effort to apply the maximum amount of credit for which you are eligible. You may still have past due charges on your future bills because of past due charges prior to March 1, 2020 or after December 30, 2020, or for services not eligible, like stormwater or trash fees, but this credit should significantly reduce the amount you owe and hopefully allow you to get back on track faster.

Interested customers may complete a brief questionnaire by phone or online by answering a few simple questions.

Customers seeking assistance will also need to provide basic account information to allow the funds to be credited to the correct account. This includes name, address with HRSD service and phone number.

Finally, customers will be asked if HRSD can share this information with local water utilities as many cities and counties received their own CARES Act funding for utility assistance and may be able to provide additional assistance.

HRSD CARES Act Relief Program FAQs