Chat with a Customer Care
Mon - Fri: 4:00 p.m. - 6:00 p.m.
Customer Service

Customer Care

Our Customer Care Center (Customer Lobby, Call Center and Chat) will be closed on August 22. We will reopen on August, 23, under our regular business hours. Our automated system will continue to be available and will accept payments. We apologize for any inconvenience this may cause.

  • Schedule automatic payments: EZ-Pay/e-Bill
  • Make a one-time payment
  • Login to EZ-Pay/e-Bill
  • Make an H2O donation
Other Online Self Services whitearrow         Re-Registration Required
       HRSD/HRUBS Account Information & Updates

Call 1-866-533-1567 to make a payment using our interactive voice response system. You may use your checking or savings account; your debit or ATM card; or any Visa, MasterCard or Discover credit card. Please have your HRSD/HRUBS account number handy.

If your service is in danger of disconnection or has been turned off you may use one of our online or IVR automated payment options. Once your payment is complete please report your payment confirmation code by dialing 757-460-2491 and choosing option 1, or by e-mail at Upon receipt of your confirmation code, HRSD will confirm the payment made is what is required to restore service and generate the service restore field order.

HRSD © 2013
Main Office: 1434 Air Rail Avenue,

Virginia Beach, VA 23455
or P.O. Box 5911, Virginia Beach VA 23471-0911 bluespacer

Phone: 757.460.2261