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Customer Service

Customer Care

Please update your records – our payments phone number has changed to 844-257-6063. For more information, please click the Frequently Asked Questions link below.

New Online Bill Pay Service Frequently Asked Questions (pdf)

  • Account sign-in
  • View your bill
  • Make a one-time payment
  • Sign-up for paperless billing
       HRSD/HRUBS Account Information & Updates

Call 1-844-257-6063 to make a payment using our interactive voice response system. You may use your checking or savings account; your debit or ATM card; or any Visa, MasterCard or Discover credit card. Please have your HRSD/HRUBS account number handy.

If your service is in danger of disconnection or has been turned off you may use one of our online or IVR automated payment options. Once your payment is complete please report your payment confirmation code by dialing 757-460-2491 and choosing option 1, or by e-mail at Upon receipt of your confirmation code, HRSD will confirm the payment made is what is required to restore service and generate the service restore field order.

HRSD © 2013
Main Office: 1434 Air Rail Avenue,

Virginia Beach, VA 23455
or P.O. Box 5911, Virginia Beach VA 23471-0911 bluespacer

Phone: 757.460.2261