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Mon - Fri: 4:00 p.m. - 6:00 p.m.
Customer Service

Customer Care

HRSD offices will be closed Monday, May 30, in observance of Memorial Day. Our offices will reopen on
Tuesday, May 31. Online services will remain available.

  • Schedule automatic payments: EZ-Pay/e-Bill
  • Make a one-time payment
  • Login to EZ-Pay/e-Bill
  • Make an H2O donation
Other Online Services thru HRSD Web Self Service
       HRSD/HRUBS Account Information & Updates

Call 1-866-533-1567 to make a payment using our interactive voice response system. You may use your checking or savings account; your debit or ATM card; or any Visa, MasterCard or Discover credit card. Please have your HRSD/HRUBS account number handy.

If your service is in danger of disconnection or has been turned off you may use one of our online or IVR automated payment options. Once your payment is complete please report your payment confirmation code by dialing 757-460-2491 and choosing option 1, or by e-mail at Upon receipt of your confirmation code, HRSD will confirm the payment made is what is required to restore service and generate the service restore field order.

HRSD © 2013
Main Office: 1434 Air Rail Avenue,

Virginia Beach, VA 23455
or P.O. Box 5911, Virginia Beach VA 23471-0911 bluespacer

Phone: 757.460.2261