Customer Service Call Center hours are 8:00am - 5:00pm, Monday - Friday.

Chat with a Customer Care Representative
by using the icon in the lower right corner.

Monday - Friday: 12:00 p.m. - 5:00 p.m.


Customer Care Building (HRSD/HRUBS)
1434 Air Rail Avenue
Virginia Beach, VA 23455

Mail payments to
P.O. Box 37097
Boone, IA 50037-0097

Customer Care Mailing Address (Correspondence only)
P.O. Box 5912
Virginia Beach, VA 23471-0912

HRSD Main Office
1434 Air Rail Avenue
Virginia Beach, VA 23455

Mailing Address
P.O. Box 5911
Virginia Beach, VA 23471-0911

After-Hours HRSD Emergencies and Odor Complaints
Middle Peninsula: 1.877.261.8411
Peninsula: 757.874.3979
South Hampton Roads: 757.460.3200

Additional Contact Information



To reach other HRSD offices please call 757.460.2261 between the hours of 8:00 a.m. to 4:30 p.m.