HRSD/HRUBS to Resume Assessing Late Fees on Unpaid Balances



VIRGINIA BEACHHRSD/HRUBS will resume assessing late fees against unpaid balances beginning May 2022.  Water service shut-offs for non-payment of delinquent bills resumed the week of April 4, 2022, lifting a two-year moratorium established due to the COVID-19 pandemic.

Accounts not paid in full by the due date shown on the bill will be assessed a late payment charge of 1.5% of the past due amount per month. Customers with past due accounts will receive several notifications, including a delinquency tag placed on the door of the property several days in advance of any service interruption. More information on residential customer rates, billing and accounts can be found on the Residential Customer FAQs page of Customers with established payment plans can continue to avoid late charges by keeping their pay plans current.

HRSD and HRUBS bills may be paid in person, online or by mail. Payment details can be found here.

HRSD’s mission is to protect public health and the waters of Hampton Roads by treating wastewater effectively. A political subdivision of the Commonwealth of Virginia, HRSD was created by public referendum in 1940 and currently serves 20 cities and counties in southeast Virginia and the Eastern Shore - an area with a population of 1.9 million. SWIFT (the Sustainable Water Initiative for Tomorrow), HRSD's newest water treatment innovation, is designed to further protect the region’s environment and enhance the sustainability of the region’s groundwater.

HRSD Vision:  Future Generations will inherit clean waterways and be able to keep them clean.


Should you have any questions or comments, you may contact:

Media Contact:

Leila Rice, APR – 757.460.7056
Director of Communications