IMPORTANT INFORMATION
- Existing Autopay customers - please register for the My Account Portal on 1/27/25 and verify your account information has already been transferred over by selecting Manage Autopay under the Billing & Payments menu.
- Autopay enrollments created between 1/10/25-1/24/25 will need to re-enroll in the new My Account Portal beginning 1/27/25.
- Payments scheduled after 1/24/25 will not be processed and will need to be scheduled in the new My Account Portal beginning 1/27/25.
-
-
No, you will need to create a new username and password to register and link your account with our My Account Portal. Note – please remove any old Invoice Cloud saved links as they are no longer valid.
-
Username must be a minimum of 3 letters and/or numbers with no special characters. Do not use email address as username. Password must be a minimum of 12 characters, including: 1 uppercase letter; 1 lowercase letter; 1 number; 1 special character
(*Note - will not accept $ sign, + sign, = sign, ^ sign). -
You can use the same email and password for multiple accounts, but a unique username is needed for each account.
-
Yes - log in and hover over the drop-down arrow to the right of your username in the top right-hand corner. Then click on User Profile and go to Customer Information to save a new email. Please note this will change where all email notifications go to moving forward.
-
Please verify your username and password are correct and meet the minimum requirements. After 5 invalid attempts your account will be locked out. If you feel your account may be locked out or you are still unable to log in please contact HRSD at ask@hrsd.com or 757-460-2491. Agents are available Monday through Friday, 8:00a.m. – 5:00 p.m.
-
Accounts can only be linked if the account names are an exact match. For accounts that are active under different account names, a separate portal login will need to be created. If you have additional questions regarding contact HRSD at ask@hrsd.com or 757-460-2491.
-
Business and personal accounts should have separate portal logins for each. If you have additional questions regarding contact HRSD at ask@hrsd.com or 757-460-2491.
-
Your account number can be located on the top of your most recent bill. If you do not get a paper bill, you can search your email account for e-bills from HRSD, then select the PDF in the e-bill to view your bill.
-
-
- View a complete video tutorial for step-by-step instructions on the Customer Self-Service page.
- Log in to your account at My Account Portal. Under the Billing and Payments menu click Manage Autopay. Click on Stored Payment Methods to add a new payment method, then click on Add Payment Account. After entering payment information slick Save and Done. View the blue “click here to see full Terms and Conditions” box and then check next to “I agree to the terms and conditions.” Finally, click “Enroll” on the bottom left-hand side. A confirmation screen will display and if all is correct click “Continue” to finish and see AutoPay enrollment is complete.
-
If you were enrolled in Autopay before 1/10/25 you may not need to re-enroll. Please register for the My Account Portal and verify your account information has already been transferred over to your account and to ensure we are able to deliver your payment notifications. Any Autopay enrollments or updates made between 1/10/25 – 1/24/25 will need to register for the My Account Portal and re-enroll in autopay.
-
-
- View a complete video tutorial for step-by-step instructions on the Customer Self-Service page.
- My Account Portal Step-by-Step Instructions.
-
An email is required to make a one-time Payment through our My Account customer Portal. The email is needed to receive payment confirmation.
-
You will not need to register to make one-time Payments online. You are required to have a valid email address for payment confirmation, account number, and last name as it appears on the bill.
-
A debit/credit card or a checking/savings account can be used to make payment with the new portal.
*Note – American Express is not accepted* -
Log in to your account at My Account Portal. Under the Billing and Payments menu click Make a Payment. Choose the amount you want to pay and click “confirm payment”. Click in the field next to “Select Payment Date” to display the calendar & click on the future date you want your payment to be scheduled for. Click the box next to “choose payment account or manage payment methods listed below” and choose the payment account you want the scheduled payment to apply to. View the blue “click here to see full Terms and Conditions” box and then check next to “I agree to the terms and conditions.” Click submit payment. A confirmation screen will display showing a pending scheduled payment.
-
-
Log in to your account at My Account Portal. Under the Billing and Payments menu click go paperless. Confirm email address and click enroll.
-
You will still get email notices without registering. If you need to make any adjustments to your enrollment or the email address on file you will need to register for the new My Account Portal and review Go Paperless.
-
If you receive your bill through your bank bill pay, your service will continue after your first bill has been generated on our new system.
-
After logging into your My Account Portal, from the Dashboard select the Billing & Payments dropdown menu and click My Bills. From here you can download PDF versions of your bills for the past 24 months.
-
-
Once you are logged into your account, Quick Links located near the bottom right has an option that will take you directly to hrsd.com Submeter Entry page.
-
Yes, after logging into your account you can view your Water Usage from the Home screen. There is a more detailed look from My usage on the Home screen as well.