HRSD Receives CARES Act Funding to Help Customers With COVID-Related Overdue Water and Wastewater Bills



VIRGINIA BEACHHRSD has received $8.7 million in funding from the Coronavirus Aid, Relief and Economic Security (CARES) Act program to help customers faced with past-due bills resulting from COVID-19-related financial hardships. Funds will be provided on a first-come, first serve basis and must be disbursed by January 29, 2021.

Information is being distributed via door hangers to more than 40,000 customers throughout the HRSD service region who may be eligible to receive financial relief through the program.

Customers may be eligible if they have suffered a loss of income related to COVID-19 and must complete a brief questionnaire by phone or online to determine eligibility.

CARES Act funds may only be applied to past due water and wastewater charges for the timeframe of March 1, 2020 through December 30, 2020, and cannot be applied to any late fees, interest or penalty charges. HRSD is waiving all fees and penalties from HRSD wastewater treatment balances incurred during this March 1 – December 30 timeframe.

Additional details are available at

HRSD's mission is to protect public health and the waters of Hampton Roads by treating wastewater effectively. A political subdivision of the Commonwealth of Virginia, HRSD was created by public referendum in 1940 and currently serves 18 cities and counties in southeast Virginia - an area with a population of 1.7 million.

HRSD Vision: Future Generations will inherit clean waterways and be able to keep them clean.


Should you have any questions or comments, you may contact:

Media Contact:

Leila Rice, APR – 757.642.1321
Director of Communications