If you have questions regarding your account we suggest you send an e-mail to ask@hrsd.com. If you prefer to call, the best times are Thursday or Friday from 9:00 a.m. to 11:00 a.m. when our call volume is typically lower. Emails and calls are handled in the order in which they are received.
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City of Chesapeake
Monday - Friday: 8:00 a.m. - 5:00 p.m.
757.382.6352City Treasurer's Office
City Hall Building, 1st floor
306 Cedar Road
Chesapeake, VA 23322South Norfolk Office *
1205 20th Street
Chesapeake, VA 23324Western Branch Office *
2808 Taylor Road
Chesapeake, VA 23321Deep Creek Office *
824 Old George Washington Highway N.
Chesapeake, VA 23323Chesapeake Public Utilities Department - Customer Service
City Hall Building, 2nd floor
306 Cedar Road
Chesapeake, VA 23322* Cash is not accepted at these payment locations; checks or money orders only.
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James City Service Authority
Monday - Friday: 8:00 a.m. - 4:00 p.m.
757.253.6800Main Office
119 Tewning Road
Williamsburg, VA 23188Satellite Office
Monday - Friday: 8:00 a.m. - 5:00 p.m.
3127 Forge Road
Toano, VA 23168
757.564.2160 -
Newport News Waterworks Offices
Monday - Friday: 8:00 a.m. - 5:00 p.m.
757.926.1000
700 Town Center
Newport News, VA 23606Newport News City Treasurers Office
Monday - Friday: 8:00 a.m. - 4:00 p.m.
2400 Washington Avenue
Newport News, VA 23607 -
Norfolk Utilities Office
Monday - Friday: 7:30 a.m. - 4:30 p.m.
757.664.6700Department of Utilities
810 Union St, Suite 101
Norfolk, VA 23510Drop Box Locations
Berkley Neighborhood Service Center
925 S. Main Street
Norfolk, VA 23523
Fishermans Road Fire Station
1425 Fishermans Road
Norfolk, VA 23510
Norview Community Center
6380 Sewell's Point Road
Norfolk, VA 23510
Old Dominion Fire Stations
1211 W. 43rd Street
Norfolk, VA 23508
Poplar Hall Drive Fire Station
5909 Polar Hall Drive
Norfolk, VA 23502
Thole Street Fire Station
115 Thole Street
Norfolk, VA 23505 -
Town of Smithfield
Monday - Friday: 9:00 a.m. - 5:00 p.m.
757.365.4200Town Hall Building
Town of Smithfield, Water Department
310 Institute Street
Smithfield, VA 23430 -
Suffolk Public Utilities
Monday - Friday: 8:30 a.m. - 5:00 p.m.
757.514.7000442 W. Washington Street
Suffolk, VA 23434