To receive a reduction in wastewater treatment charges, the customer must provide the submeter reading to HRSD each billing period. Customers should submit their readings to HRSD five to seven days prior to their scheduled meter read date to ensure the maximum deduction.
The meter read date can be found on the customer’s bill and generally falls on or about the same day of the month for each billing cycle. Should a reading be received late the credit will be delayed until the next billing cycle. If multiple submeter readings are submitted within the same bill period, the latest read will be used to calculate the credit. Submeter deductions given for any one billing cycle cannot exceed the total consumption for that billing period. No back credit will be given.
Failure to submit at least one submeter reading in a 12-month period will result in permanent termination of submeter credit for any single family residential account.
If you are having difficulty entering your submeter reading, please contact Customer Service at 757.460.2491 or email ask@hrsd.com, Monday - Friday, 8:00 a.m. - 4:30 p.m.
Submeter Read FAQs
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You will need your Account Number, Meter Number, meter read date and meter reading.
Your meter number is located on your bill in the Account Detail section. You must enter the entire meter number exactly how it is displayed on the bill including all numbers, spaces and letters in both upper and lower case.
Meter numbers and account numbers do not auto-populate and must be entered each time you submit a reading.
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Yes. Commercial customers can submit their readings through the web page.
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Yes. If the Account and Meter numbers do not match exactly how they are displayed on the bill, you will receive an error (see example below).
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You will receive a successful message and a confirmation number (see example below).
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https://www.jamescitycountyva.gov/4011/SubmeterSewer-Cap-FAQs
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HRSD does not service submeters, please contact a plumber for repairs or replacements. Residents/homeowners are responsible for any costs associated with submeter repairs or replacements.
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Your wastewater treatment consumption is calculated by subtracting your submeter usage from your water meter usage. The resulting total is applied to the current HRSD Rate in accordance to the Rate Schedule. The Account Detail section on your bill displays the calculated HRSD charges and the submeter reading entered by the customer.