To receive a reduction in wastewater treatment charges, the customer must provide the submeter reading to HRSD each billing period. Customers should submit their readings to HRSD five to seven days prior to their scheduled meter read date to ensure the maximum deduction.



Account Number
Meter Number
(ex: 1234 Submtr)
Meter Read Date
(ex: 01/31/2020)
Meter Reading





The meter read date can be found on the customer’s bill and generally falls on or about the same day of the month for each billing cycle. Should a reading be received late the credit will be delayed until the next billing cycle. If multiple submeter readings are submitted within the same bill period, the latest read will be used to calculate the credit. Submeter deductions given for any one billing cycle cannot exceed the total consumption for that billing period. No back credit will be given.

Failure to submit at least one submeter reading in a 12-month period will result in permanent termination of submeter credit for any single family residential account.

If you are having difficulty entering your submeter reading, please contact Customer Service at 757.460.2491 or email, Monday - Friday, 8:00 a.m. - 4:30 p.m.

Submeter Read FAQs