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Customer Service

Our Customer Care Center serves as the primary point of contact for customers who wish to pay their bills in person or by phone, have questions about their HRSD/HRUBS bills or HRSD charges and rates. We can also help you sign up for Online Bill Pay, convert to flat-rate billing or arrange payment extensions. HRSD Customer Care is here to help!

Call 1-844-257-6063 to make a payment using our interactive voice response system. You may use your checking or savings account; your debit or ATM card; or any Visa, MasterCard or Discover credit card. Please have your HRSD/HRUBS account number handy.

For Any Other Inquiries, Please Email Us

 

Form icon  Single-Family Residential Customers:
  To assist with high seasonal bills that result from swimming pools and irrigation use, please download form here.

 

Form icon  Commercial Customers:
  To assist with high seasonal bills that result from swimming pools and irrigation use, please download form here.

 

Form icon  Residential Customers:
  If a serious medical condition persists, have the Serious Medical Condition Certification (SMCC) Form* signed by your licensed physician. It must be submitted every 12 months or after the stated expected duration of the condition as indicated on the form by your physician (if less than 12 months); please email to HRSDMedicals@hrsd.com or fax to 757.460.2058. To learn more, please click here.

*Customers who have completed this form for another local utility are not required to complete the form again. HRSD will accept a valid, unexpired copy of your completed SMCC.

If your service is at risk of disconnection...

...or has been turned off you may use one of our online or IVR automated payment options. Once your payment is complete please report your payment confirmation code by dialing 757-460-2491 and choosing option 1, or by e-mail at ask@hrsd.com. Upon receipt of your confirmation code, HRSD will confirm the payment made is what is required to restore service and generate the service restore field order.