If you have questions regarding your account we suggest you send an e-mail to ask@hrsd.com. If you prefer to call, the best times are Thursday or Friday from 9:00 a.m. to 11:00 a.m. when our call volume is typically lower. Emails and calls are handled in the order in which they are received.

Customers may pay HRSD and HRUBS bills by:

  • Credit / debit card payments (no fee)
    Credit / debit card payments can be made online or by calling 1-844-257-6063. We accept VISA, MasterCard and Discover.

  • Cash, check, or money order - In person (see Payment Locations)

  • Mail check or money order (PAYMENTS ONLY - not for correspondence)
    • HRSD / HRUBS
      P.O. Box 37097
      Boone, IA 50037-0097

  • Bill pay services from your private bank
    Please allow up to 3 business days for payment to post to your HRSD / HRUBS account.
    • HRSD/HRUBS can receive electronic payments from most banks and other 3rd party bill pay services.
      (e.g. Checkfree, Metavante, Avista, etc.)

If your water service has been turned off, payments must be made in full by 4:00 p.m. to have water service turned on the same day. Payments received after 4:00 p.m. will be scheduled for water service turn-on no later than 5:00 p.m. the next business day.