If you have questions regarding your account we suggest you send an e-mail to ask@hrsd.com. If you prefer to call, the best times are Thursday or Friday from 9:00 a.m. to 11:00 a.m. when our call volume is typically lower. Emails and calls are handled in the order in which they are received.
Customers may pay HRSD and HRUBS bills by:
- Credit / debit card payments (no fee)
Credit / debit card payments can be made online or by calling 1-844-257-6063. We accept VISA, MasterCard and Discover. - Cash, check, or money order - In person (see Payment Locations)
- Mail check or money order (PAYMENTS ONLY - not for correspondence)
- HRSD / HRUBS
P.O. Box 37097
Boone, IA 50037-0097
- HRSD / HRUBS
- Bill pay services from your private bank
Please allow up to 3 business days for payment to post to your HRSD / HRUBS account.- HRSD/HRUBS can receive electronic payments from most banks and other 3rd party bill pay services.
(e.g. Checkfree, Metavante, Avista, etc.)
- HRSD/HRUBS can receive electronic payments from most banks and other 3rd party bill pay services.
If your water service has been turned off, payments must be made in full by 4:00 p.m. to have water service turned on the same day. Payments received after 4:00 p.m. will be scheduled for water service turn-on no later than 5:00 p.m. the next business day.