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We are excited to announce that we have launched a new and improved bill pay service powered by 
You’ll continue to enjoy the convenience of viewing and paying your bills online, scheduling automatic payments, paperless billing and more.
Customer Service
Our Customer Care Center serves as the primary point of contact for customers who wish to pay their bills in person or by phone, have questions about their HRSD/HRUBS bills or HRSD charges and rates. We can also help you sign up for Online Bill Pay, convert to flat-rate billing or arrange payment extensions. HRSD Customer Care is here to help!
Call 1.888.430.4385 to make a payment using our interactive voice response system. You may use your checking or savings account; your debit or ATM card; or any Visa, MasterCard or Discover credit card. Please have your HRSD/HRUBS account number handy.
HRSD Rate Schedule:
Please click here for the current rate schedule.
Single-Family Residential Customers:
To assist with high seasonal bills that result from swimming pools and irrigation use, please download form here.
Commercial Customers:
To assist with high seasonal bills that result from swimming pools and irrigation use, please download form here.
Residential Customers:
If a serious medical condition persists, have the Serious Medical Condition Certification (SMCC) Form* signed by your licensed physician. It must be submitted every 12 months or after the stated expected duration of the condition as indicated on the form by your physician (if less than 12 months); please email to HRSDMedicals@hrsd.com or fax to 757.460.2058. To learn more, please click here.
*Customers who have completed this form for another local utility are not required to complete the form again. HRSD will accept a valid, unexpired copy of your completed SMCC.
HRSD Classroom
Welcome to the HRSD Classroom, a network of information, resources, and games for teachers and students of all ages.
Amazing Aquifers!
What's an aquifer? What happens when we remove water from an aquifer? What does our aquifer look like? Students will answer these questions and more while building their own aquifer models. This module can be adjusted to meet the needs of any grade level classroom for a creative educational experience for all ages!
Grades Targeted: 3rd - 12th
SOLs Covered: 3.7a&c, 3.8a&b, 4.8a, 6.8a, 6.8c&d, ES.8b&c, ENV.10, ENV.11 ENV.12
Bay In A Bottle
After understanding the vital process of wastewater treatment in Hampton Roads, students will create their own miniature Chesapeake Bay. This “Bay in a Bottle” activity combines creativity and critical learning to help students understand how HRSD cleans wastewater before releasing it back into rivers contributing to the Chesapeake Bay.
Grades Targeted: 3rd – 5th
SOLs Covered: 4.7c, 4.8a
Edible Aquifer
Students will use food to construct an edible aquifer model to learn about how water is stored underground and can be removed and used. Students will identify the main components of the Potomac Aquifers and why aquifers are important and need to be protected.
Grades Targeted: 3rd – 6th
SOLs Covered: 3.7a&c, 4.8a, 5.9a&b, 6.6f, 6.8d, 6.9a-c,
Just Throw it Away
Have you ever wondered what's in the water that arrives at our wastewater treatment plants? Is there anything in it that shouldn't be? Students use their reading, measuring and thinking skills on a journey through the morning in a typical household to make their own "wastewater." Don't worry, there's no need to hold your nose!
Grades Targeted: 3rd +
SOLs Covered: 3.8, 5.9b, 6.6f, 6.8d, 6.9a-c, BIO.8, ES.6c, ES.8c, ES.10e
Washing Water
Help us Wash Water by designing, building and testing water filters. This STEM module for middle school classrooms requires students to use their thinking, reasoning, investigative and creative skills as they work together to improve our water's quality.
Grades Targeted: 3rd – 12th
SOLs Covered: 3.8a&b, 5.9b, 6.6f, 6.8d, 6.9a-c, ES.6c, ES.8c
Water Cycle in a Bag
This activity is an easy and fun way to see the water cycle in action. Students will learn to understand how water travels on Earth through the water cycle. Students will identify each stage of the water cycle and observe what happens when the water cycle project is placed in the sun.
Grades Targeted: 3rd – 4th
SOLs Covered: 3.7a-c