Your Water. Your Health. Our Mission.
85 Years Protecting Your Water and Your Community
Our Promise
We promise to treat wastewater and recover natural resources to protect public health and the environment.
Our Vision
Our communities will have clean waterways and reliable water resources for generations to come.
Explore HRSD's Strategic Plan
Frequently Asked Questions
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HRSD has been protecting public health and the waters of Hampton Roads by effectively treating wastewater in the Hampton Roads service area since 1940. For more information about HRSD click here. To view the water cycle and learn more click here.
HRSD bills customers for its wastewater treatment services. Some local Water Utilities utilize the HRSD billing system, and for these accounts, customers will receive one combined HRUBS bill which includes their local Water Utility and HRSD. Customers in cities that do not utilize our billing system will receive two separate bills for water-related services: one from HRSD and one from your locality’s Water Utility.
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No, your local public works department, or private service, provides trash collection.
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HRSD does not provide testing of water for residents. Residents can contact their local Water Utilities to see if water testing service is offered there, contact the local extension service office, or seek private companies offering water testing for more information.
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For most customers, HRSD's wastewater treatment charge is based on the amount of water used per billing period. For each billing period, the Water Utility reads the water meter and provides HRSD with the total amount of water consumed for that period. To view the water cycle and learn more click here.
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In the absence of a water meter, a flat rate is billed.
