Your Water. Your Health. Our Mission.
85 Years Protecting Your Water and Your Community
HRSD has proudly partnered with municipalities across southeastern Virginia and the Eastern Shore to protect public health and our local environment. Every day, we treat nearly 150 million gallons of wastewater from homes and businesses. For 85 years, we've been removing harmful pollutants, recovering natural resources and returning clean water to local rivers, streams, and the bay. Our work may not always be visible, but it's essential to building long-term sustainability for our community.
Our Promise
We promise to treat wastewater and recover natural resources to protect public health and the environment.
Our Vision
Our communities will have clean waterways and reliable water resources for generations to come.
Widget Body
Explore HRSD's Strategic Plan
Frequently Asked Questions
-
HRSD has been protecting public health and the waters of Hampton Roads by effectively treating wastewater in the Hampton Roads service area since 1940. For more information about HRSD click here. To view the water cycle and learn more click here.
HRSD bills customers for its wastewater treatment services. Some local Water Utilities utilize the HRSD billing system, and for these accounts, customers will receive one combined HRUBS bill which includes their local Water Utility and HRSD. Customers in cities that do not utilize our billing system will receive two separate bills for water-related services: one from HRSD and one from your locality’s Water Utility.
-
No, your local public works department, or private service, provides trash collection.
-
HRSD does not provide testing of water for residents. Residents can contact their local Water Utilities to see if water testing service is offered there, contact the local extension service office, or seek private companies offering water testing for more information.
-
For most customers, HRSD's wastewater treatment charge is based on the amount of water used per billing period. For each billing period, the Water Utility reads the water meter and provides HRSD with the total amount of water consumed for that period. To view the water cycle and learn more click here.
-
In the absence of a water meter, a flat rate is billed.
Construction Notice Update #8 for the City of Newport News - November 2025
--Paving Work to begin--
HRSD,your regional wastewater treatment utility, will begin work to pave disturbed sections of Old Lucas Creek Road and Lucas Creek Road. This work should take place primarily between the hours of 7 a.m. to 5 p.m., Monday – Friday.
Construction Notice Update #9 for the City of Norfolk - November 2025
--Utility Work to Occur--
HRSD, your regional wastewater treatment utility, will begin work to rehabilitate manholes along Berkley Avenue, Whitehead Avenue, Mahone Avenue, and State Street. This work should take place primarily between the hours of 7 a.m. to 5 p.m., Monday – Friday.
Construction Notice Update #8 for the City of Norfolk - November 2025
--Utility Work to Occur--
HRSD, your regional wastewater treatment utility, will begin work to rehabilitate a sanitary sewer pipeline along Atlantic Avenue. This work should take place primarily between the hours of 7 a.m. to 5 p.m., Monday – Friday.
Construction Notice Update #11 for the City of Norfolk - October 2025
--Jamestown Crescent Pump Station Construction Work to Begin--
HRSD, your regional wastewater treatment utility, is starting a project in your neighborhood to rehabilitate the HRSD Jamestown Crescent Pump Station that is nearing the end of its useful life. This rehabilitation project will improve the sewer system’s performance and ensure continued, reliable sewer service in the future. This work should take place primarily between the hours of 7 a.m. to 5 p.m., Monday – Friday.
BrandingPage-ImageCollage
Construction Notice Update #4 for the Cities of Virginia Beach and Norfolk - November 2025
-- Utility Work to Begin --
HRSD, your regional wastewater treatment utility, will begin work to rehabilitate a sanitary sewer pipeline along Newtown Road as part of the Newtown Road Sanitary Sewer Rehabilitation project. This work should take place primarily between the hours of 7 a.m. to 5 p.m., Monday – Friday.
85 Years Protecting Your Water and Your Community
BrandingPage-OurPromiseOurVision
Our Promise
We promise to treat wastewater and recover natural resources to protect public health and the environment.
Our Vision
Our communities will have clean waterways and reliable water resources for generations to come.